In April 2025, the Unified Payments Interface (UPI) ecosystem saw a total of 17.89 billion transactions, showcasing the continued growth of digital payments across India. PhonePe and Google Pay retained their dominant positions, processing 836 crore and 648 crore transactions, respectively, solidifying their leadership in the UPI market.

Meanwhile, FamApp, formerly known as FamPay, made a remarkable leap in the UPI rankings. With nearly 10 crore transactions processed during the month, FamApp surpassed Amazon Pay to become the eighth-largest UPI player. This milestone highlights FamApp’s growing user base and its expanding role in India’s digital payments landscape.

The strong performance of these platforms reflects the increasing adoption of UPI as a preferred method for digital transactions, particularly among consumers in urban and rural areas alike. As UPI continues to drive India’s cashless economy, FamApp’s rise in the rankings is a testament to its innovative offerings and the competitive nature of the digital payments industry.

Digital payments giant PhonePe experienced a service disruption on Monday around 7:30 pm, according to sources familiar with the matter. While the exact cause of the outage remains unclear, a banker speculated that network issues or problems with the app’s customer database might be to blame. The disruption prevented PhonePe from processing person-to-person (P2P) transactions and also hindered its ability to locate accounts linked to upi IDs.

Users quickly took to X (formerly Twitter) to report issues with one of India’s most popular UPI-based payment platforms. PhonePe, backed by Walmart, processed a record 8.3 billion transactions in April 2025 and holds over 45% of the UPI market share. UPI as a whole settled more than 17 billion transactions in April.

This service disruption follows two significant outages on the UPI platform, which is operated by the National Payments Corporation of India (NPCI).

Unified Payments Interface (UPI) services suffered a major disruption across India on Monday evening, marking the third outage in less than a month. Users of popular digital payment apps—such as PhonePe, Google Pay, and Paytm—reported failed transactions and significant delays in fund transfers.

Downdetector, a service that tracks real-time issues with online platforms, recorded a sharp spike in complaints beginning in the early evening. Over 500 reports were submitted, with 80% related to fund transfer failures, followed by app functionality issues (20%) and payment problems (2%).

Social media platforms were quickly flooded with user reports, screenshots, and complaints about failed payments and app crashes. Many users confirmed either prolonged delays or complete outages when attempting upi transactions. The hashtag #UPIdown trended as frustrated users shared their experiences—some venting, others injecting humor through memes and videos.

As of now, the National Payments Corporation of India (NPCI) has not issued an official statement on the cause of the disruption. However, the recurring nature of these outages has raised growing concerns about the reliability of UPI, a system that underpins a significant portion of India’s digital economy.

A widespread technical glitch disrupted Unified Payments Interface (UPI) transactions across India on Monday evening, marking the third major outage in less than a month. Users of leading digital payment platforms—including Google Pay, PhonePe, and Paytm—faced transaction failures, causing significant inconvenience for both consumers and businesses.

A surge in complaints on Downdetector reflected the scale of the disruption, while social media platforms were flooded with user reports detailing issues with digital payments. Many Paytm users encountered an error message reading: “UPI app is facing some issues.”

The outage comes amid a period of strong growth for UPI. In March, UPI transactions in India hit a record 18.30 billion, rebounding from a 5% dip in February, which saw 16.11 billion transactions. The total transaction value for March stood at ₹24.77 lakh crore, marking a 12.8% rise from February’s ₹21.96 lakh crore.

PhonePe maintained its leading position in the UPI space during March, processing 864.7 crore transactions—accounting for 47.25% of all UPI activity. Google Pay followed with a 36.04% share of transactions and 34.98% of the total transaction value.

Meanwhile, in a bid to promote digital payments among small vendors, the Indian government has approved a ₹1,500 crore incentive scheme aimed at encouraging low-value transactions via the BHIM-UPI platform.